Platform Policies

Cancellation Policy

Your schedule can be a moving target and we understand. Please notify us as soon as possible to change or reschedule an appointment. If you cancel less than 24 hours before a scheduled appointment time, you will be charged a $20 cancellation fee. If you cancel less than two hours ahead of time, or are a no-show, you will be charged the full appointment fee ($65+). Thank you for respecting what we love doing most — serving you!


Redo Policy

Your satisfaction is extremely important to us. If you are not satisfied with your Colour service, please reach out to us via the app or hello@getcolour.io within 24 hours to express your concerns. We will do our very best to make it right! In the event of a redo or revision, we will coordinate a new appointment as soon as possible with the original stylist who completed the service. However, if you feel that the original stylist is unable to complete the service, we will schedule a redo with an alternate stylist.

Given the nature of the mobile service and to avoid extra travel fees, please examine your hair before your stylist leaves so that any adjustments or tweaks may be made on site. Revisions for Signature blowout, twist, or Goddess Braids styles may incur a travel fee of $20. Revisions of box braids or other protective styles may incur a fee of $50 or more. Thank you for understanding, and we greatly appreciate your business.


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